FAQs

Have questions? Here you’ll find the answers most valued by our partners, along with access with step-by-step instructions and supports.

Orders

Yes, we understand that things can change! You can modify your order (message, date, or address) by contacting our friendly Customer Service team up to 24 hours before your chosen delivery date. We’ll do our best to accommodate your request, but if the flowers are already prepared for delivery, changes might be limited.

 

Your flowers will arrive nestled in our signature sustainable packaging, designed to keep them fresh and protected during their journey. For gifts, we’ll present them in a delightful gift bag with our branded ribbon and your personalized message. All bouquets come with a hydrating water pad to ensure they arrive vibrant and ready to brighten someone’s day!

 

 

As we work with fresh, seasonal blooms, there might be times when a particular flower is unavailable. Don’t worry! Our expert florists will always choose the closest substitute in colour, variety, or overall aesthetic. If the substitution is significant, or a different flower entirely is needed, we’ll contact you beforehand to ensure you’re happy with the replacement.

At Petals at Bibendum, we take flower quality very seriously. If, for any reason, your blooms don’t meet our high standards, we’ve got you covered! Simply send us a photo of the flowers within 72 hours of delivery, and you’ll have the option of a free replacement on our next available delivery date. This policy applies to flowers only; for any concerns with accessories, please contact our helpful Customer Service team.

 

First, check your spam folder – sometimes our emails get a little lost! If it’s not there, you might have accidentally entered an incorrect email address during checkout. In that case, or if you have any other questions, feel free to reach out to our friendly Customer Service team, and they’ll be happy to assist you.